Returns
It is important to Leah that you are pleased with your purchase. If you are dissatisfied with the product you have purchased, please contact Leah within 7 days of receiving your order with the issue. If the issue cannot be resolved, a full refund can only be made on the grounds that the product is unlike what was described online. Change of mind will not be considered.
All other returns will either receive an exchange with an artwork of the same value, or a store credit to the same value of the returned product. The purchaser must arrange and cover the costs of return shipping. The product must be returned in its original state (for example; fine art prints in their original packaging, canvases on their original frames) so please ensure the product is packaged and shipped safely.
Leah cannot guarantee a full refund, exchange or store credit if you contact after 7 days from receipt.
How much do you charge for commissions?
All commissions are tailored to each client depending on size, detail and time in which the artwork takes to complete. Leah provides tailored quotes with these things in mind.
How do commissions work?
Leah generally asks the client for the following things during initial conversations:
- Size: what size canvas, multiple canvases?
- Theme: what is the theme of the artwork e.g.: family totem, connection to a place.
- Colours: what colour palette are you envisioning?
- Budget: how much do you want to spend on an art piece? This gives me a guide as to the service I can provide you.
After considering the aforementioned details, Leah draws a sketch before she begins the painting process. She will email the client with the sketch and a colour mock up to ensure they are happy with the design. Leah likes to keep her clients updated through the process with progress photos.
What size artworks can you paint?
Leah can work from as small as 3 x 3 inches up to any size. Leah prefers to work on stretched canvas, however, sizes larger than 48 x 48 inches requires Leah to work on un-stretched canvas due to space restrictions. Leah also works on wooden board and is open to painting on other surfaces.
What is the waitlist time like?
Waitlist time can vary depending on services. Leah is the sole artist, she does not subcontract work out. Leah also works part-time in a school and is a mother to 2 young children. Please be patient knowing that Leah spends extra time ensuring each artwork matches her client’s vision and are always perfectly presented.
How long do commissions take?
Some commissions can take from 2 weeks to 2 months depending on their size and detail. Please be patient knowing that Leah spends extra time ensuring each artwork matches her client’s vision and are always perfectly presented. Leah can work to tight timeframes depending on individual circumstances.
Have you got a studio or gallery I can view your works at?
Leah works from a private studio based in the Belconnen region, ACT. Unfortunately Leah does not take studio appointments.
You can, however, visit The Black Door Gallery in Penrith, NSW to see Leah’s works they have stocked.
How much is shipping?
Shipping within Australia is at a flat rate of $12.50. International shipping can be arranged. Send an enquiry through the contact form for a quote.
Do you ship internationally?
International shipping can be organised. Please use the contact form to get in touch with the item/s you’d like and your shipping address for a quote.
Where are you based?
Leah works from a private studio based in the Belconnen region, ACT.
What inspires you to paint?
Please see Leah’s artist statement in the
About section.